IR NEWS - MULTIPLUS BEGINS TO USE FACIAL BIOMETRIC TECHNOLOGY TO UPDATE PARTICIPANTS‘ RECORDS

São Paulo, January 21st, 2019 - Multiplus implemented facial biometry to update its participants’ records, which will help optimize the entire process, making it safer.

The novelty is available for notebooks, desktops and mobile phones with built-in camera. Applying biometrics to existing records is very simple. This option will be made available to authenticate participants who change their information.

"Requests to change record information are the main reason why participants seek our call center. In November 2018, they accounted for 17.2% of the calls. The novelty makes operations and customer service more efficient, minimizes waiting times and makes the virtual environment safer", says Ricardo Birtel, Multiplus’ Chief Technology Officer.

Multiplus has been increasingly seeking to improve its processes and invest in technology and innovation in order to enhance the experience of more than 21 million participants, thus standing out in the market. "The idea is to offer participants the best experience so that they can enjoy all the benefits offered by Multiplus, such as accumulate points in daily activities and redeem airline tickets to over 1,000 destinations with LATAM Airlines", says Birtel.

Contact IR:

Phone: (11) 5105-1847
E-mail: invest@pontosmultiplus.com.br
Website: http://ir.pontosmultiplus.com.br/